LOTTE City Hotel Guro

I had the pleasure of staying at Lotte Guro City Hotel for 9 days during my work trip to Korea. The hotel's location was incredibly convenient, surrounded by numerous amenities and easily accessible public transport options. The housekeeping staff was impressively efficient, ensuring a comfortable stay, and the front desk team was exceptionally helpful. What truly stood out, however, was the exceptional customer service provided by the hotel staff. On the day of my check-out, I realised I had left my passport behind, creating a moment of panic for me. The hotel staff swiftly intervened, providing me with immediate assistance and organising a taxi to deliver my passport just in time. Their reassurance and prompt assistance were invaluable, ensuring I made my flight. I am so grateful for the hotel staff's professionalism, care, and dedication to their guests. I intend to stay at Lotte Guro City Hotel again during my next visit to Korea. Thank you so much for making my stay truly memorable.

The hotel is modern and has all the facilities for a business traveller. And with some minor renovations it could easaly go for a 4* hotel. The Lotte group only would need to replace the carpet floor in the room with a more hygienic hard floor and replace the old fashioned bath tube with a modern shower place...et voila...4* are easy reachable. The breakfast had a large variety of food and tasty coffe choices from a coffee machine. The bed was very comfortable with soft pillows and matress....wonderfull sleeping guaranteed. Around the hotel building, there are several food stores to enjoy the Korean cuisine... I will stay here next time for sure!

Comfort in stay, secure and clean room, kind front desk staffs who can speak both korean and english, subway and bus stops are walkable distance, housekeeping is available everyday and even the houskeeping staff was very friendly and kind. good facilities like sensor lights in wardrobe, anti-steam mirror in bathroom, and cozy lights. there are many restaurants near the hotel. i found my stay very comfortable even though it was my first solo trip.

It's a good value for the price. The staff is very competent and friendly. The rooms were cleaned daily, although we didn't request it. There are a lot of places to eat around the hotel and a big supermarket next to it.

Hotel has a really good breakfast buffet. Our room was pretty spacious, comfortable beds, good conditioning/heating system that wasn’t loud. The smampoo, conditioner, shower gel, lotion was from Davines, a well known Italian brand that was a nice siurprize. Right in front of the hotel you can take a bus that that goes to Incheon airport.